privacy policy

This Privacy Policy sets forthour policies and procedures of Agency Compass, LLC. (“Company”, “we”, “us”, or “our”) regardingyour access to and use of the website https://www.agencycompass.com/, as a well as all services provided therein and/or in relation thereto (collectively, the “Services”), including, but not limited to, what information we collect about you in accordance with your use of and access to the Services, and how that information is used, stored, shared, and/or deleted.

 

Your use of the Services and any information you may provide through your use and/or access of the Services is subject to the terms of this Privacy Policy, as may be updated by Company from time to time. Please read this Privacy Policy carefully before using the Services, and be sure to keep up to date with any revisions made by Company. This Privacy Policy does not apply to any third-party websites, services, or applications, even if such are available or accessible through the Services.

 

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING AND USING THIS SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY IN ITS ENTIRETY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES.

 

INFORMATION WE COLLECT

The types of information we may collect and our privacy practices are dependent on your interaction with the Services and requirements of applicable law. Through your use of the Services,we may collect the following information:

 

• User Provided Information – Wemay collect certain personal information in order for you to use the Services, including, without limitation, (i) full name; (ii) mailing address; (iii) phone number; and/or (iv) email address. Additionally, when you send a communication via the Services (i.e. customer service inquiries / comments), wemay also collect that communication and any information you choose to provide therewith, and you agree we are free to use the content of any communications submitted by you for any purpose. You may choose to provide additional information when fill in a form, conduct a search, respond to survey, or use other features made available via the Services.

• Financial Information – When you use the Services, wemay collect additional personal information and/or financial information, including, without limitation, (i) date of birth; (ii) occupation; (iii) primary contact information; and (iv) other financial information required and relating to the type of Services requested. This information will be kept strictly confidential in accordance with the terms of this Privacy Policy and applicable law.

• Log File / Data Information – When you browse the Services,wemay automatically collect information regarding your interaction with the Services. For example, we may collect standard information regarding your IP (internet protocol) address and other information about the Internet browser, and/or other device information or identifiers automatically assigned to your computer or device used by you to access the Servicesin order to provide us with information that helps us learn about your browser and operating system, such as the pages or content you view, your searches, and other actions taken through your use of the Services. Such information is not linked to any personal information you may provide through your use of the Services and does not permit the identification of individual persons. For more information on cookies and/or other technologies used regarding the Services, please see below.

• Cookies – Company may place cookies on your device used to access the Services. Cookies are small text files placed in your device to store user preferences. Cookies do not tell us your personal identification information unless you choose to provide such information by using the Services. Cookies assign a specific numerical identifier to your device, thus enabling us to recognize you as the same user who has used the Services, and connect your use of the Services to other information about you. We may use both session cookies and persistent cookies to identify that you’ve logged in to the Services and/or requested Services, and to tell us how and when you interact with our Services. We may also use cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. You may elect to set your device so that you will not receive cookies or to prompt you before accepting cookies. You can also delete existing cookies from your device history and turn off cookie acceptance altogether. However, some functions and features of the Services may not function properly if you have elected to disable cookies or similar tracking technologies. We will not, and have no obligation to continue to, remind you that cookies are used while you access the Services. Some third-party services providers that we engage may also place their own cookies on your device. Note that this Privacy Policy covers only our use of cookies and does not include use of cookies by any third parties

• Pixels / Web Beacons: Pixels / Web Beacons are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

 

HOW WE MAY USE YOUR INFORMATION

We use the information received from you in connection with the Servicesin order to operate protect, improve, develop,and provide the Services, create and maintain a secure environment, provide a personalized experience, and comply with our various legal obligations. Such uses include:

 

• Providing customer service / responding to customer inquiries;
• Contacting potential customers who have requested Services and/or communicating with you about your use of the Services;
• Offering you a personalized experience regarding use of the Services;
• Providing access to certain functionalities and features of the Services;
• Enforcing the Terms of Use;
• Contactingcustomers for administrative purposes, including, without limitation, notifying you of changes to the Privacy Policy;
• Fraud prevention / verifying or authenticating information;
• Reviewing Services usage and operations in order to improve the content and functionality of the Services and Services;
• Providing information about our Services; and
• Monitoring and tracking total number of users of the Servicesfor statistical purposes.

We may also use personal information provided by you for reasons for which we have a legitimate interest at the time you provide such personal information or with your consent.

 

Should you wish not to receive emails, offerings, or other promotional materials provided via the Services, please follow the instructions contained in any email to unsubscribe. Unsubscribing from such emails will not affect your ability to receive emails or other communications relating to your specific customer service inquiries or requests.

 

HOW WE SECURE AND MAY SHARE YOUR INFORMATION

In no event will weever sell or lease your information to any third party without your prior written consent. Notwithstanding the foregoing, we may share your information received in connection with your use of and access to the Servicesto: (i)our staff and/or data person(s) in charge of maintaining and recording the information; and/or (ii) to our service providers involved in providing the Services or other services who shall only have access to such information for the purpose of performing such services on your behalf. Any such service provider shall be prohibited from collecting, sharing or using your personal information except as necessary to perform the Servicesor to comply with applicable legal requirements. However, certain third-party service providers have their own privacy policies in respect to the information we are required to provide to them if required to provide the Services. For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

 

Wemay also disclose personal information in order to respond to customer service inquiries or enforce Company’s Terms of Use.

 

Wemay also make anonymous and/or aggregate personal information for commercial, marketing, and/or legitimate business purposes, such as reporting and conducting research and development in order to enhance the Services. Anonymous or aggregated information does not identify you, and we may use or disclose such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this information internally and/or with third parties for our or their purposes in an anonymous or aggregated form that is designed to prevent anyone from identifying you.

 

Wemay also share information received from you with ourattorneys and other professional advisors who owe a duty of confidentiality to Company. In the event Company is required to disclose information pursuant to a court order, subpoena, or law enforcement agency request, we will disclose the requested information to the extent permissible by applicable law. To the extent permissible under applicable law, disclosure of personal identification information may also be made when necessary to establish, exercise, defend legal claims, or protect the rights and property of Company, our agents, customers and others, including, without limitation, the enforcement of agreements, policies, terms and conditions of use, or the personal safety of any person.

 

In the event that ownership of all or a part of our business were to change via merger, acquisition, divestiture, dissolution, or sale of all or substantially all of Company’s assets, your information pertinent to that business’ operations may be assigned or transferred to, or licensed for use by, the new owner, without any prior notice to or consent from you.

 

We take reasonable administrative, physical and electronic measures and industry best practices designed to protect the information that we collect from or about you (including your personal information) from unauthorized access, use, destruction, or disclosure.Notwithstanding, wecannot assure or guarantee the security of any information that you transmit to us or that any third party with which weshare information will comply with its obligations regarding such information. Furthermore, even though appropriate measures are used to prevent unauthorized disclosures of information, we cannot assure you that any personal identification information collected or received by us will never be disclosed in a manner that is inconsistent with this Privacy Policy, and do not accept liability for any unintentional disclosure. Any and all information you share for use of the Services is done at your own risk.

 

By using the Services, or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services or sending you an email at the email provided to us.

 

THIRD PARTY WEBSITES

We  may include links to other websites (collectively, “Third Party Websites”) via the Services. This Privacy Policy does not cover any collection or use of information that Third Party Websitesmay collect from you, or the practices used by third parties to collect such information, and Third Party Websitesshould have separate and independent privacy policies and terms of use for the purpose of collecting personal information about you. You should consult such Third Party Websites’ privacy policy, and weassume absolutely no responsibility or liability whatsoever for the content and/or activities of Third Party Websitesand do not necessarily endorse the views expressed within them. If you decide to use, click on, access, or provide any personal information toThird Party Websites, you acknowledge that you are doing so at your own risk.

 

RETAINING YOUR INFORMATION

Wewill retain your personal information received as described in this Privacy Policy while you are an active user of the Services, and thereafter so long as needed for purposes that are not prohibited by applicable law. Before we use any of your personal information for any new purpose not originally authorized by you, we will use best efforts to provide details regarding the new purpose and give you the opportunity to opt-out. Furthermore, where consent is required to process any personal information pursuant to applicable law or contract, we will endeavor to comply with such law or contract.

 

OPT-OUT

When you provide us with personal information pursuant to a request for Services, we imply that you consent to our collecting it and using it for that specific reason only. We may also use your contact information to periodically send you free newsletters and e-mails that directly promote the Services. When you receive such promotional communications from us, you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive.

 

Even if you opt-out from receiving promotional communications, we may still collect and use non-personal information regarding your use of the Services, and/or contact you in connection with your relationship, activities, transactions and communications with us and/or the Services you have requested.

 

MODIFYING, ACCESSING, CORRECTING, OR DESTROYING INFORMATION

It is your sole responsibility to ensure that any and all information you provide when using the Services is complete and accurate.You have a right to request and access your personal information, and can review and/or make necessary changes to your information at any time by contacting us at [email protected]. If you want us to delete your personal information, please contact us at [email protected] with your request. We’ll take steps to delete your information as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

 

Weshall use best efforts to provide you with access to your personal information and delete personal information upon your request. However, there may be circumstances in which we are unable to provide access or deletion, including but not limited to: (i) where the information contains legal privilege, (ii) where the information would compromise others’ privacy or legitimate rights, (iii) where the burden or expense would be disproportionate to the risks to your privacy in the case in question, or (iv) where it is commercially proprietary. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.

 

INTERNATIONAL USERS AND TRANSFER OF INFORMATION

Company and the Services are hosted in the United States, our Services are directed towards the United States market, and our Privacy Policy is in place to comply with applicable United States law. If you are located outside the United States and choose to provide personal information to us, please be advised such providing of information serves as your consent to: (i) the transfer of your personal information from regions outside the United States to the United States, where the privacy laws may not be as protective as those in your jurisdiction / country you reside, and (ii) the use of your personal information in accordance with this privacy policy. For avoidance of doubt, by using the Services, you authorize us to transfer, store, and use your information in the United States, andagree that any dispute over privacy or the terms contained in this Privacy Policy will be governed in accordance with the “Governing Law and Regulations” provided below, and the adjudication of any disputes arising in connection with your use of the Services will be in accordance with terms provided herein and/or set forth in the Terms of Use.

 

PRIVACY RIGHTS OF CHILDREN

Our Services is not intended for use by or directed to children, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information from our files as soon as possible. If you believe we have collected personal information of a minor, please contact us at [email protected].

 

CALIFORNIA PRIVACY RIGHTS

Under California’s “Shine the Light” law, California residents have the right to opt out of disclosing personal information to third parties for the purpose of allowing such third parties to directly market their products and services. If you wish to opt out, you may do so in accordance with the terms set forth in this Privacy Policy. Under California law (and as a result of your ability to opt out as set forth in this Privacy Policy), we are not required to maintain or disclose a list of third parties that receive your personal information for marketing purposes.

 

Under the California Consumer Privacy Act (“CCPA”), California consumers have the following rights, which can be exercised directly or in certain cases, through an authorized agent:

 

• Right to Know. California customers have the right to request information about the categories and sources of personal information we collect, our purposes for collecting the information, and the types of third parties that receive that information. Details about our data collection, use and third-party disclosures can be found in this Privacy Policy. In addition, they have the right to request a copy of their Personal Data. They may exercise this right once per 12-month period by submitting a request to us at [EMAIL].

• Right to Delete. California customers have the right to request that we delete some or all of the personal information that we have about them, subject to certain exceptions (i.e. information used to provide Services, complete transactions, honor opt-outs, prevent fraud, spam, and other abuse, comply with our legal obligations, cooperate with law enforcement, and to exercise and defend our rights). They may exercise their right to delete by contacting us at [EMAIL].

• Right to Opt-Out of Sale of Personal Information. California customers have the right to opt out of the sale of their personal information, and to request information about whether we have sold their personal information in the past 12 months. We do not sell personal information. Should such change, we will notify users and provide an ability to opt out as required.

• Non-Discrimination. We won’t discriminate against anyone because they exercise any rights herein.

To exercise your rights, we must be able to verify your identity as the owner of the account and/or personal information you are inquiring about. We will not be able to fulfill your request until we can do so. In general, we verify identity by confirming that you are the owner of the email address associated with the account. An authorized agent submitting a request on your behalf must also have access to the email address associated with the account, along with sufficient evidence that you have authorized that person to submit the request on your behalf.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Services. If we make material changes to this policy, we will notify you here that it has been updated. Your continued use of the Servicesconstitutes your agreement to this Privacy Policy and any future revisions, updates, or modifications. If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Services.

 

GOVERNING LAW AND REGULATIONS / DISPUTE RESOLUTION

This Privacy Policy shall be deemed made in the State of Florida and shall be construed and enforced in accordance with the laws of the State of Florida without regard to any conflict of law provisions. Notwithstanding the foregoing, this Privacy Policy, and the collection of information hereunder, shall comply with all relevant data protection provisions, including, without limitation, the Data Protection Act and General Data Protection Regulation, as applicable.

 

By using the Services and/or Services, you agree that all disputes, claims, or causes of action arising from or related to your use of the Serviceswill be resolved through binding arbitration in Miami-DadeCounty, Florida in accordance with the rules of the American Arbitration Association. ARBITRATION OF A DISPUTE, CLAIM OR CAUSE OF ACTION SHALL BE IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

 

Nothing in this Section shall prevent Company from seeking injunctive or other equitable relief from the courts for matters related to data security, or unauthorized access to the Services.

 

GENERAL INFORMATION

This Privacy Policy sets forth the entire understanding between us regarding your use of the Services. In the event any one or more of the terms and conditions contained in this Privacy Policy is held to be invalid, illegal or unenforceable, the remaining provisions will not in any way be affected or impaired thereby. Company’s failure to insist upon strict adherence to any term contained in this Privacy Policy shall not constitute a waiver of such term and shall not be considered a waiver or limit of any right thereafter to insist upon strict adherence to that term or any other term contained in this Privacy Policy.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or have any questions regarding this Privacy Policy, please contact us at [email protected]